Especialistas em construção e engenharia civil, BAM Nuttall, estarão desenvolvendo um novo cais na Antártica, como parte de uma atualização de 100 milhões de libras da estação de pesquisa de Rothera. A BAM Nuttall selecionou a premiada solução WorkMobile para auxiliar em um novo projeto na Antártica.
South West Water began with a series of targeted pilots, partnering with WorkMobile on small, specialist projects. The platform’s agility—rapid design, build, and deployment of tailored forms and workflows—meant solutions could be stood up quickly where gaps existed.
This approach helped teams surface and resolve operational issues faster than before. Adoption spread across a range of roles, and an end-user survey reported strong satisfaction. On the strength of these early results, South West Water is significantly expanding its use of WorkMobile across the organisation to complement and extend its core IT systems.
WorkMobile enables teams to create mobile solutions specific to the job at hand—such as site inspections, health and safety reports, timesheets, and site surveys. Capturing data at the point of work reduces loss and collection errors, supports compliance, and provides real-time visibility across smartphones, tablets, laptops, and PCs.
After completing some initial projects with WorkMobile, we have been really impressed with the platform and are looking forward to rolling it out across the wider business network.
“The app has allowed us to quickly implement the solution across our employee devices and has aided our ability to record, save and share data from site visits. We now have a solution that allows data to be captured more accurately, meaning that we can present clear and concise reports to our clients. By rolling out the solution to additional teams across our business, more will benefit from this ease of data capture every day.
John Newton - Operations Business Change Manager
Use Case: Building a Reactive Asset Repair Request System
Find out how South West Water used the WorkMobile platform to build an end-end mobile and back-office solution to manage asset repair requests from the field.
Background
South West Water (SWW) serves 1.7 million people and relies on a large estate of MEICA assets (Mechanical, Electrical, Instrumentation and Control). In reviewing its existing processes for raising and managing repair requests, SWW identified gaps in its IT landscape: a lack of real-time visibility of requests and status, and no consistent, efficient way to prioritise work. This made it harder for teams to see what needed attention first and to sequence activity effectively.
SWW therefore set out to close these gaps with a simple, configurable approach that would capture requests at source and surface status centrally—complementing its core systems rather than replacing them. The objective was clear: improve end-to-end visibility and enable faster, more consistent prioritisation of MEICA repairs.
The Challenge
SWW set a clear brief: enable any colleague—field or office—to raise a MEICA repair request in seconds; remove ambiguity from prioritisation with a transparent, consistent approach; and provide live, end-to-end visibility of every request and its status across the asset base.
The Solution
Mobile capture with WorkMobile
Using WorkMobile’s form-builder, the mobile app gave field teams access to the full asset list so they could select the correct equipment. A dynamic question set guided users to capture the essential details, and the app automatically set the request priority based on the responses.
Live monitoring with Portal Builder
A web portal built with WorkMobile’s Portal Builder provided real-time visibility of incoming requests. Items were grouped by geographic area and managed by dedicated regional monitoring teams. Within the portal, each request could be authorised, rejected, or put on hold pending further information.
Priority Routing and integration
Once authorised, requests were automatically routed to the appropriate team—Mechanical & Electrical or Instrumentation & Control. Integration with the Work Management System, Ellipse, then supported scheduling of the repair work after review.
Results
SWW now has a single, end-to-end process for MEICA repairs—from request capture to scheduling—with live visibility and consistent prioritisation:
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Real-time visibility: Operational teams can see the status of every request as it progresses, enabling proactive monitoring and management.
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Consistent prioritisation: Dynamic questions automatically set priority, removing ambiguity and standardising decisions.
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Streamlined workflows: Field teams raise requests quickly; regional teams triage via a clear authorise/reject/on-hold path, improving hand-offs.
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Seamless scheduling: Integration with Ellipse moves authorised work straight into planning, complementing core systems and enhancing overall efficiency.
Conclusion
By leveraging the WorkMobile solution, SWW successfully transformed their repair request management process. The implementation not only provided real-time visibility but also enhanced collaboration among teams, ensuring that repairs were addressed promptly and with clear prioritisation. The solution exemplifies how non-coding technology can be harnessed to streamline workflows and improve operational effectiveness in utility management.